Emmanuelle Jacquemot, Group People & Office Management Lead at One Group Solutions, shares her approach to human resources management, focused on listening to and engaging employees. In a world where corporate culture is a key driver of performance, Emmanuelle Jacquemot explains how One Group Solutions defines and communicates its core values of trust, transparency and respect. The company implements ongoing training programs and fosters a feedback culture to integrate these values into the daily lives of its employees. In the face of international expansion, One Group Solutions overcomes cultural challenges by valuing local differences while preserving a consistent corporate identity. With over 25 nationalities and a growing global presence, Emmanuelle Jacquemot demonstrates that adaptability and open communication are essential to maintaining a strong, positive corporate culture.
How do you define and communicate your company's core values?
Our values are based on the trust we place in our teams, our customers and our leaders. We strive to be as transparent as possible and are committed to providing a respectful working environment, while incorporating moments of team camaraderie. Our goal is to value our employees, to cultivate in them excellence in customer service and the search for solutions.
These values are embodied at every moment by the exemplarity of our leaders, through informative meetings and clear, transparent internal communications. All this starts right from the recruitment process, which puts the emphasis on the human.
How do you ensure that these values are truly integrated into your employees' daily lives?
We set up ongoing training programs and cross-functional meetings that enable employees to take ownership of our values. In addition, we encourage a feedback culture where everyone can share their experiences and ideas to better live these values on a daily basis.
As a result, how do you assess the impact of corporate culture on overall performance?
We rely on indicators such as employee retention, which is remarkably high compared to our peers in the fund industry. Job satisfaction is assessed through internal and external surveys, notably by the Great Place To Work organization, which has awarded us certification and the Best Workplaces Luxembourg Award in 2023. When we last took part in the Great Place To Work survey, we scored an exceptional 98% in camaraderie! This testifies to the paramount importance we attach to finding the right candidate, in order to create a team where working together is a real pleasure on a daily basis. As Group People Lead, I'm committed to contributing to this warm and collaborative environment. Customer satisfaction and financial results also reflect the impact of our corporate culture: when employees are fulfilled and enjoy working together, this translates into quality work every day. This data is regularly analyzed to ensure that our culture remains a driver of performance.
As you expand internationally, what challenges have you encountered in maintaining a consistent corporate culture?
One's international expansion represents a challenge in preserving our strong corporate culture. As Group People Lead, I am committed to taking local cultures into account and adapting our practices accordingly. What works in Luxembourg is not necessarily applicable in the UK or Ireland, for example. Our strength lies in our ability to listen to our employees, to avoid imposing preconceived ideas, and to value differences by turning them into assets. With over 25 nationalities represented and a presence soon to be extended to 7 countries, this challenge will be even greater, but the search for solutions is in our DNA. I am convinced that we will be able to preserve our main asset and our difference: our culture.
Finally, how have the various levels of the organization embraced the changes in corporate culture?
I dare say that changes have always been welcomed positively. As they say, "for the better", by explaining adjustments upstream, including teams in projects, and anticipating everyone's questions or concerns, we manage to avoid most of the natural questioning associated with change. The Group has been constantly evolving since its creation, and these changes have accompanied our growth. Our employees have an entrepreneurial spirit that gives them great flexibility and adaptability. We have a committed Executive Committee ready to rise to any challenge. By leading by example and communicating transparently, changes are perceived positively.
This post was translated from the original French.